SHIPPING & DELIVERY

Last updated June 2026

We ship across the United Arab Emirates with free, fast, discreet delivery on every order.

Where we deliver

We currently deliver to all seven emirates of the UAE. We do not ship internationally at this time — if you are outside the UAE, message us and we will let you know your options.

Cost

Delivery is free on all orders, with no minimum spend. Prices shown at checkout are in AED and include 5% UAE VAT.

Dispatch & delivery times

• Orders are dispatched within 24 hours of payment clearing (business days).
• Next-day delivery to most UAE addresses.
• Same-day delivery is often possible within the Dubai metro area — message us to arrange it.

Orders placed on weekends or UAE public holidays are dispatched on the next business day.

Payment & dispatch

Orders are paid by bank transfer. We dispatch once payment has cleared to our account; sending your transfer reference on WhatsApp helps us release your order faster.

Packaging & cold chain

Every order ships in discreet, unbranded packaging, cold-pack-sized for UAE transit to protect temperature-sensitive material in the local climate.

Tracking

We share tracking and delivery updates directly over WhatsApp or email once your order is on its way.

Delivery problems

If a delivery is delayed, fails, or arrives damaged, contact us within 48 hours with your order number. See our Refund & Return Policy for damaged-on-arrival cover. Repeated failed deliveries caused by an incorrect address or no available recipient may require a re-delivery arrangement.

Free next-day UAE delivery on all orders. Sold as laboratory reference materials only.